Terms & Conditions

ALL TERMS & CONDITIONS FOR ENIGMA INVESTIGATIONS PRIVATE DETECTIVE AGENCY LLP

By instructing Enigma Investigations Private Detective Agency LLP to proceed with a case on your behalf, you are agreeing to these terms in their totality. These terms are here to protect you, the client and us, Enigma Investigations Private Detective Agency LLP.

Enigma Investigations Private Detective Agency LLP are providing this site on an as is basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties. In addition, Enigma Investigations Private Detective Agency LLP makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site. The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Enigma Investigations Private Detective Agency LLP howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law. Neither Enigma Investigations Private Detective Agency LLP nor any of its partners, employees or other representatives will be liable for damages arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Use of this web site/services provided signifies your agreement to these terms.

Enigma Investigations Private Detective Agency LLP shall provide the following services (“services”) to the Client in accordance with the terms and conditions of this Agreement:
Services include, but are not limited to Tracing, Surveillance, Vehicle Tracking, Background checks, Asset location, Pre-employment Checks, Missing person/s location, Bug Sweeping, and matrimonial and Personal Injury matters.

Delivery of the Services and/or Start date: Enigma Investigations Private Detective Agency LLP shall commence the provision of the services at a time agreed by both parties.

Completion date: Enigma Investigations Private Detective Agency LLP shall complete/cease to provide the services either when the objective of the services has been achieved or when Enigma Investigations Private Detective Agency LLP.

Enigma Investigations Private Detective Agency LLP will not be held responsible for loss of the subject of any surveillance operation, due to weather, traffic or other uncontrolled conditions or circumstances.

Enigma Investigations Private Detective Agency LLP will endeavor to provide all of its services within the shortest amount of time possible. On some occasions, a trace may take slightly longer than the quoted time. If this occurs, the client is still bound by the terms and as such, our fee is still payable.

Under certain circumstance, Enigma Investigations Private Detective Agency LLP will offer you the option of having daily surveillance updates. On these occasions, we or our agents may not provide full written reports. We will advise you of this upon receipt of your instructions or as soon as it is operationally possible.

On some occasions, it may not be possible to provide photographic evidence during surveillance. This will mainly be due to close quarter surveillance. However, we will where possible, endeavour to utilise covert body worn equipment in these circumstances. However, this cannot be guaranteed and you will be notified of such as soon as is operationally possible. Should a subject of surveillance be lost at any stage during a surveillance operation, Enigma Investigations Private Detective Agency LLP shall NOT issue any refunds in part or in full. Note, any additional fees due to extra hours, expenses and mileage incurred remain payable.

A background check and or asset check is not an exact science and as such, we cannot guarantee to be able to provide details relating to every element in the fee quote as provided to the client. Due to the nature of these cases, we do not know the exact level of information that can be obtained until we initiate the case. As such, should every element not be available, we do not offer refunds in part or in full. If a client requests an Enhanced Background Check, they are aware that any additional elements offered are done so on a “gratis” basis and as such, do NOT form part of any agreement between the client and Enigma Investigations Private Detective Agency LLP. Furthermore, we use the data supplied by the client when conducting ALL investigations, background checks or otherwise, as such, should the client provide false or wholly inaccurate data from the outset or withhold critical information, we will not be held responsible for the content of any reports provided by us. It is the client’s responsibility to provide accurate information concerning the subject of any investigation. The client should also note that Background Checks are based on available intel and discreet enquiries where possible. If elements are not available, they will not be included in our report.

The timescales quoted for background checks should be taken as a guide only as some cases may require more time. We cannot guarantee to complete a background check in the time quoted but will always do our very best to meet these timescales. Should the client withhold any information they should note that this can affect the accuracy of the report and the details contained therein. Furthermore, should the client provide inaccurate or unverifiable information, we cannot issue a refund of the fee, in full or in part.

In the event that a client considers a trace result to be inaccurate, they MUST provide us with VERIFIABLE evidence to support their claim that the traced address is incorrect.

Should the client incur costs as a result of travel or other in respect of a trace result or other service provided by Enigma Investigations Private Detective Agency LLP, Enigma Investigations Private Detective Agency LLP will NOT reinstate these costs under ANY circumstances.

If, for ANY reason, Enigma Investigations Private Detective Agency LLP are unable to deliver any service within the quoted or agreed timescales, Enigma Investigations Private Detective Agency LLP cannot be held responsible for any additional costs incurred by the client. Furthermore, should the client instruct an alternative agency due to any delays on the part of Enigma Investigations Private Detective Agency LLP, Enigma Investigations Private Detective Agency LLP will NOT be held responsible for ANY additional costs or expenses incurred by the client.

Should a client provide inaccurate or unverified information within their trace instructions that result in a negative trace, we will not offer any refund of fees paid.

We will not discuss ANY details of a trace report until payment has been received IN FULL.

Limitation of liability

Subject to the client’s obligation to pay the cost of the services to Enigma Investigations Private Detective Agency LLP, Enigma Investigations Private Detective Agency LLP in contract, tort or otherwise (including negligence) arising directly out of or in connection with these terms or the performance or observance of its obligations under these terms and every applicable part of it shall be limited in aggregate to the cost of the services.

To the extent it is lawful to exclude the following heads of loss and subject to the client’s obligation to pay the cost of the services, in no event shall Enigma Investigations Private Detective Agency LLP be liable for any loss of profits, goodwill, loss of business, loss of data or any other indirect or consequential loss or damage whatsoever.

Nothing in this Clause will serve to limit or exclude either party’s liability for death or personal injury arising from its own negligence.

Term and Termination

These terms shall be effective on the date hereof and shall continue, until the Completion Date.

Either Party may terminate this Agreement upon notice in writing if the other is in breach of any material obligation contained in this Agreement, which is not remedied (if the same is capable of being remedied) within 7 days of written notice from the other Party so to do; or

A voluntary arrangement is approved, a bankruptcy or an administration order is made or a receiver or administrative receiver is appointed over any of the other Party’s assets or an undertaking or a resolution or petition to wind up the other Party is passed or presented (other than for the purposes of amalgamation or reconstruction) or any analogous procedure in the country of incorporation of either Party or if any circumstances arise which entitle the Court or a creditor to appoint a receiver, administrative receiver or administrator or to present a winding-up petition or make a winding-up order in respect of the other Party

Any termination of this Agreement (howsoever occasioned) shall not affect any accrued rights or liabilities of either Party nor shall it affect the coming into force or the continuance in force of any provision hereof which is expressly or by implication intended to come into or continue in force on or after such termination.

Law

The client agrees that the client is solely responsible for complying with any laws, taxes, and tariffs applicable in any way to the services contemplated herein.

The client will hold harmless, protect, and defend Enigma Investigations Private Detective Agency LLP, its subcontractors and agents from any claims, penalty, tax, fine, or tariff or any failure to comply with any such laws, taxes and tariffs.

Legal Notice

Notwithstanding anything to the contrary contained in these terms, neither Enigma Investigations Private Detective Agency LLP or any of its employees or agents warrants that the services will be uninterrupted.

In no event will Enigma Investigations Private Detective Agency LLP be liable to the Client or any third party for any damages including, but not limited to: service interruptions caused by Acts of God, power failures or any other circumstances beyond our reasonable control, any lost profits, lost savings or other incidental, consequential, punitive, or special damages arising out of the operation of or inability to provide the Services, failure of any service provider, of any telecommunications carrier, of any sub-contractor, even if Enigma Investigations Private Detective Agency LLP has been advised of the possibility of such damages.

This agreement constitutes the sole agreement between Enigma Investigations Private Detective Agency LLP and the Client regarding any services provided by Enigma Investigations Private Detective Agency LLP.

Payment

Ordinarily we will accept payment of charges by credit card, debit card, charge card and electronic transfer, but we reserve the right to refuse any payment method if we have reasonable cause to believe such payment may be dishonored.

The customer may not withhold payment of any invoice or other amount due to Enigma Investigations Private Detective Agency LLP by reason of any right of set-off or counterclaim which the customer may have or allege to have for any reason whatsoever. All payments, unless otherwise agreed, are due in advance to the commencement of the instructions. We will not discuss the contents of or release our reports until all fees and disbursements have been paid in full.

Unless you notify Enigma Investigations Private Detective Agency LLP in writing of any discrepancies or unauthorized charges within sixty (60) days after they first appear on your credit card statement, PayPal statement or carrier bill, they will be deemed accepted by you for all purposes, including resolution of enquiries made by your card issuer. You release Enigma Investigations Private Detective Agency LLP from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to Enigma Investigations Private Detective Agency LLP within sixty (60) days of its first appearance on an invoice, credit card statement or carrier bill.

If a payment is stopped or cancelled once we have started your case or sent the report, we will, without ANY notice, issue Court Proceedings for recovery of the debt and all associated costs as above.

Enigma Investigations Private Detective Agency LLP do not offer refunds unless agreed at the outset of any investigative work undertaken by Enigma Investigations Private Detective Agency LLP.

Once a surveillance case is confirmed as booked by Enigma Investigations Private Detective Agency LLP, we have to pre-book and pay the operatives that are assigned to the client’s case, cancellations cannot be accepted under any circumstances. Should a cancellation be received once the assignments has been confirmed or commenced, all outstanding fees and balances will be liable for payment by the client. Should more than one session be booked and all sessions not taken within three weeks of the booking, all outstanding balances will become due for payment immediately.

All traces are based on a “Deceased or Alive” service. Should the traced person be deceased, we will, where possible, provide any evidence of such. On some occasions, evidence is not made available to us, in which case, you will be referred to the relevant Register Office.

If a client withholds and relevant case detail or information when instructing us, which later becomes available. We reserve the right to cancel any and all agreement/s between us and the client. Furthermore, any payments made will not be refunded.

If at any stage after we have been instructed to conduct a trace, the client instructs another agency for the same trace or cancels the trace instruction, as we incur costs as soon as we start a trace, we reserve the right to charge a cancellation fee of £100.00. As we take all person trace cases on a no success, no fee basis and incur costs as soon as we initiate a trace instruction, should a client insist on cancelling a trace once instructed, we reserve the right to charge a fee of £100.00.

All trace fees are payable in advance. Should Enigma Investigations Private Detective Agency LLP be unsuccessful in tracing the subject we refund the fee via the same payment method.

Default In Payment

In default of due payment of its invoice, Enigma Investigations Private Detective Agency LLP may in its absolute discretion and irrespective of any other rights maintain an action against the customer for the invoice sum upon which interest shall be payable at the rate of 8% per calendar month or part thereof from the date of the invoice until payment.

The customer shall indemnify Enigma Investigations Private Detective Agency LLP against any legal costs which it may reasonably incur to recover its invoice sum.

We reserve the right to instruct Debt Collectors in the case of a fee being unpaid. ALL costs incurred will be passed onto “The Client.”

Cancellation

In the event of cancellation by the client of any service prior to the service being started, the client shall be responsible for all costs incurred by the company. Payment of these costs becomes due immediately. With the exception of a trace, where a cancellation fee of £100.00 is payable.

If more than one day of surveillance is booked (session), we have to retain an operative. The operative has to be paid so they are available to take your task when called upon to do so. As such, if you wish to cancel at any stage after booking, we cannot refund any of the fees as paid.

Complaints procedure

Some investigations are not an exact science and occasionally, we may get things wrong. If we do, please let us know by sending us an email, which is shown on our contact page. WE DO NOT TOLERATE ANY TYPE OF ABUSE. If you are abusive in any way, we will refuse to communicate with you.

All complaints MUST be made writing to our email info@engiaminvestigations.co.uk and MUST be accompanied by ALL supporting evidence.

All complaints will be dealt with within 7 days unless otherwise notified. Any client who posts to social media or other “review” sites concerning a complaint made to Enigma Investigations Private Detective Agency LLP, before we have concluded our enquiries into said complaint, will forfeit their right to a refund, retrace or otherwise. Please ensure that you direct any complaint or query on a case report directly to us as above.

Reports

Please note that we will only retain a copy of any reports provided for a period of ONE MONTH from the date of reporting.

These terms and conditions shall be governed by English Law and any dispute arising out of or in connection with the same shall be determined by the English Courts. By instructing Enigma Investigations Private Detective Agency LLP you are agreeing to be bound fully by these terms.